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Helvey & Associates Inc.

Medical Billing Call Center Agent

Flexible schedules up to 40 hours weekly are available, Mon-Sat (including some evenings until 7pm). Weekly schedules are consistent and full-time work is guaranteed if desired.

We offer a competitive starting wage plus generous commission and possible career advancement opportunities for the right person.

No experience necessary! We provide several weeks of training to ensure your success.

This position is located in our brick and mortar office. Remote work may be available after training for qualified candidates (must live within 100 miles of Warsaw). Spend more time with your family and save money on commuting!

Keep reading if you’d like to know more.

About the Job

Medical Customer Service Agents provide customer service by answering medical billing questions and helping people find positive payment solutions for their medical accounts.

In this job you will learn many important skills including communication, customer service, negotiating, medical terminology and more. You will have the opportunity to work in a professional office setting and receive hands on experience in a cutting-edge call center with the best training in the industry.


This position involves advising people over the phone to help them understand and pay their recent medical bills. You will identify, research and resolve customer issues using computer systems. A confident personality and excellent attendance combined with an interest in learning new technology will make job success likely.


Good communication skills, clear speaking voice and ability to talk and type at the same time
Problem solving and creating thinking skills
The drive and dedication to do whatever it takes to ensure customer satisfaction
Assertive and results-oriented with strong desire to achieve goals
Mature, confident, respectful and a strong work ethic
Must be self-motivated, reliable, flexible and have excellent attendance
Must be able to pass credit and criminal background checks as well as drug screens
Strong typing skills, PC skills and ability to type at least 30 wpm
GED or high school diploma preferred
This position is subject to a background check for any convictions directly related to its duties and responsibilities. No felonies within the past 5 years are permissible. Credit must be currently clean with no bankruptcies in the past 2 years and collection accounts must be paid.

Helvey & Associates Inc.
Job Title
Medical Billing Call Center Agent
Winona Lake
Positions Available
Starting at $14/hr

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